Business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)
People are a key factor in your own and your business success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.
Dan McLeod, president of Positive Management Leadership Programs, a union avoidance company, says, "Show me a boss who treats his or her employees abrasively, and I'll show you an environment ripe for labor problems and obviously poor customers relations. Disrespectful and discourteous treatment of employees is passed along from the top."
Most behavior that is perceived
as disrespectful, discourteous or abrasive is unintentional, and could have
been avoided by practicing good manners or etiquette. Weve always
found that most negative experiences with someone were unintentional and
easily repaired by keeping an open mind and maintaining open, honest communication.
Basic knowledge and practice of etiquette is a valuable advantage, because
in a lot of situations, a second chance may not be possible or practical.